{"id":9312,"date":"2024-12-12T11:21:50","date_gmt":"2024-12-12T04:21:50","guid":{"rendered":"https:\/\/yatimmandiri.org\/news\/?p=9312"},"modified":"2024-12-12T14:32:17","modified_gmt":"2024-12-12T07:32:17","slug":"yatim-mandiri-raih-penghargaan-very-good-di-ajang-indonesia-customer-experience-champions-2024","status":"publish","type":"post","link":"https:\/\/yatimmandiri.org\/news\/yatim-mandiri-raih-penghargaan-very-good-di-ajang-indonesia-customer-experience-champions-2024\/","title":{"rendered":"Yatim Mandiri Raih Penghargaan Very Good di Ajang Indonesia Customer Experience Champions 2024"},"content":{"rendered":"

Jakarta, YM News \u2013<\/strong> Berkat kepercayaan yang terus diberikan oleh para donatur, mitra, stakeholder, dan relawan, Yatim Mandiri kembali mencatatkan prestasi dengan meraih penghargaan kategori Very Good<\/strong> dalam ajang \u201cIndonesia Customer Experience Champions 2024\u201d. Acara yang berlangsung di Indonesia Room, Shangri-La Hotel, Jakarta, ini digelar pada 5 Desember 2024, oleh SWA Business Digest – Majalah SWA sebagai bentuk apresiasi kepada lembaga yang mampu menciptakan pengalaman pelanggan yang luar biasa melalui pengintegrasian pengalaman pelanggan dan keterlibatan digital.<\/p>\n

Dalam acara bertema \u201cCreating Memorable Customer Journey: Integrating Customer Experience and Digital Engagement\u201d<\/strong>, Yatim Mandiri berhasil mencuri perhatian dewan juri dengan komitmennya untuk memberikan pelayanan terbaik bagi donatur, mitra, dan penerima manfaat. Proses seleksi penghargaan ini berlangsung ketat, melibatkan berbagai perusahaan dan organisasi yang dinilai berdasarkan pendekatan mereka terhadap pengalaman pelanggan.<\/p>\n

\"\"<\/p>\n

Imam Fahrudin, Wakil Direktur II Bidang Layanan dan Dakwah Yatim Mandiri, menyampaikan rasa syukurnya atas penghargaan ini. \u201cAlhamdulillah, penghargaan ini merupakan wujud dari komitmen Yatim Mandiri dalam mengupayakan pelayanan terbaik bagi customer kami. Di era digital seperti sekarang, kami terus berinovasi untuk memastikan bahwa setiap donatur dan penerima manfaat merasa dihargai dan mendapatkan pengalaman yang positif dalam berinteraksi dengan program dan layanan Yatim Mandiri,\u201d ungkap Imam.<\/p>\n

Imam juga menambahkan bahwa penghargaan ini tidak mungkin diraih tanpa dukungan berbagai pihak. \u201cKami sangat bersyukur dan berterima kasih kepada seluruh donatur, penerima manfaat, mitra kolaborasi, stakeholder, dan para relawan. Mereka adalah bagian penting dari perjalanan ini, semoga kedepan kami terus bisa meningkatkan pelayanan dan meluaskan manfaat bagi umat.\u201d ujarnya.<\/p>\n

Penghargaan ini mencerminkan upaya Yatim Mandiri dalam memanfaatkan inovasi digital untuk meningkatkan kualitas pelayanan. Inisiatif ini mencakup mempermudah proses donasi, meningkatkan transparansi pengelolaan dana, serta memperluas jangkauan program-program zakat, infak dan sedekah. Semua langkah tersebut diambil untuk memastikan bahwa pengalaman para donatur dan penerima manfaat tetap menjadi prioritas utama.<\/p>\n

\"\"<\/p>\n

Bagus Setiawan, Manager Customer Relationship Management Laznas Yatim Mandiri, menyampaikan, Dalam konteks kompetisi yang semakin ketat, pengalaman pelanggan kini menjadi faktor utama untuk memenangkan hati para Customer. “Pengalaman pelanggan menjadi salah satu hal penting dalam menjaga kepercayaan muzakki dan stakeholder. Program ‘Muzakki Care’<\/a> kami hadir untuk memastikan layanan yang lebih personal dan relevan, agar semua pihak merasa nyaman dan terbantu dalam setiap prosesnya.” ungkap Bagus.<\/p>\n

Sebagai salah satu dari 14 organisasi yang menerima penghargaan ini, Yatim Mandiri berharap tidak hanya ini dimaknai sebagai suatu keunggulan, tetapi juga tanggung jawab untuk terus melayani umat dengan penuh makna. Ajang ini sekaligus menjadi pengingat pentingnya inovasi berkelanjutan untuk menjawab tantangan dan harapan pelanggan yang terus berkembang.<\/p>\n

Penghargaan ini menjadi pendorong semangat bagi Yatim Mandiri untuk terus berinovasi dan memberikan yang terbaik. Dengan semangat kolaborasi dan kepedulian, Yatim Mandiri akan terus mengupayakan manfaat yang lebih luas bagi masyarakat, khususnya anak yatim dan dhuafa di seluruh Indonesia.<\/p>\n","protected":false},"excerpt":{"rendered":"

Jakarta, YM News \u2013 Berkat kepercayaan yang terus diberikan oleh para donatur, mitra, stakeholder, dan relawan, Yatim Mandiri kembali mencatatkan prestasi dengan meraih penghargaan kategori Very Good dalam ajang \u201cIndonesia Customer Experience Champions 2024\u201d. Acara yang berlangsung di Indonesia Room, Shangri-La Hotel, Jakarta, ini digelar pada 5 Desember 2024, oleh SWA Business Digest – Majalah … Baca Selengkapnya<\/a><\/p>\n","protected":false},"author":28,"featured_media":9313,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27,52,41],"tags":[],"class_list":["post-9312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita","category-kelembagaan","category-laporan-situasi"],"acf":[],"yoast_head":"\nYatim Mandiri Raih Penghargaan Very Good di Ajang Indonesia Customer Experience Champions 2024<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yatimmandiri.org\/news\/yatim-mandiri-raih-penghargaan-very-good-di-ajang-indonesia-customer-experience-champions-2024\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Yatim Mandiri Raih Penghargaan Very Good di Ajang Indonesia Customer Experience Champions 2024\" \/>\n<meta property=\"og:description\" content=\"Jakarta, YM News \u2013 Berkat kepercayaan yang terus diberikan oleh para donatur, mitra, stakeholder, dan relawan, Yatim Mandiri kembali mencatatkan prestasi dengan meraih penghargaan kategori Very Good dalam ajang \u201cIndonesia Customer Experience Champions 2024\u201d. 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